First and foremost, we love answering questions, solving problems and ultimately helping you solve your challenges related to sourcing fastener products.
We don't offer phone support because we truly believe that it wouldn't be possible to provide the same effective assistance over the phone. We arrived at this belief, based on the following reasons and through lots of experience helping others:
- We can instantly view your account information, order details, purchase history and other information so we can help you more effectively.
- Identifying fasteners is sometimes a visual process. We may ask you to send us screenshots and links to help us see what you’re seeing. We can also send you articles, product URLs and even transaction details to guide you in the right direction.
- It's way, way faster. We can quickly get to the bottom of your questions without putting you on hold.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous conversations so you won't have to repeat questions.
Anyone that you connect with from our team is a real, live, friendly human, working from our world headquarters located in Houston, Texas.
Let us know how we can help you?